Totally confused but always optimistic

Update #1 to Letstalk.com

This post is an update to my previous post regarding my experience with letstalk.com.

As expected, letstalk.com chose to prolong the situation, so I will update you all with the sequence of events that took place with after my last post HERE.

I packed and shipped the mobile phone on October 2, 2008 (spending $9). The package was received by letstalk.com on October 4, 2008 (tracking information provided courtesy of usps.com).

The day after i shipped the product, I went in to a US Cellular store myself, spent another 3 hours and got a phone there, since I had no access to a phone.

Now, today October 6, 2008, I received an email from letstalk.com saying that my phone is being shipped back to me (no reason given in the email). So i called them right away, and the lady on the phone (Leslie) mentioned that I used more minutes that I could have. I told her that I have already talked to Steffan (ext 2022), the supervisor, and he had mentioned that I can send it in and not worry about it.

She said, that may be true but we still will not take it back.  I asked to speak to a supervisor or Steffan and she said that there is no supervisor in the office right now.

I said, you can screw around the systems, and go home?

She smiled and said no. I said, I am serious. So she put me on hold (for something i don’t know).

She came back online and said we cannot take it back for blah blah reasons. I said can I talk to ANY supervisor. She put me on hold again and here comes another lady on the phone (Amanda, supposedly a team lead). She rehearsed the same dialogues that Leslie was 10 minutes ago.

She said there is no supervisor in the office but if you email supervisor@letstalk.com, they will respond to you.

I told her that I will. and will also dispute the charge with American Express (the credit card that I paid with), So you can deal with them yourself and that she is welcome to update her notes with this information.

After the phone call ended, I sent an email to the above address. Here is that email I sent.

I talked to Stefan (Ext 2022) when I called to obtain a RMA. He mentioned that I can send the phone in to letstalk.com. He also mentioned that you will go ahead and take this return and I (me) can deal with US cellular to disconnect my line or do whatever I want to do with it.

Now why are you sending the phone back to me, when I wasted 2 hours discussing this with 3 different people over the phone and wasted my money in the postage?

If you are not going to take this phone back and are willing to waste additional time of yours and mine, I will dispute this with Amex and you can deal with them.

I just received this email today so this phone is still sitting in your office waiting to be shipped back out to me. You have a couple of hours to stop it, because if I get it back, I am NOT going to pay additional postage to send it back to you.

And if you like to read about the publicity you get on the Internet, check out. http://aamerjaved.com/2008/09/30/letstalk-customer-review/

I will also post an update on that site for you to enjoy later today.

I do not expect to receive a reply to that email soon. Neither do i expect to see an end to this issue soon enough. I will keep you all posted. In the meantime, I will dispute this charge/issue with Amex.

Related posts:

1. Update #2 to Letstalk.com It has been almost been 2 months since I last posted the status of my...
2. letstalk.com Customer Review Earlier this month I had the unfortunate pleasure of ordering a mobile phone from letstalk.com....

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